About Us + FAQs
Q&As
Ordering & Products
What kinds of products do you offer?
We sell Golden Retriever-themed gifts, home décor, garden decor, apparel, greeting cards, and handmade items.
Are the products handmade or mass produced?
Many of our items are thoughtfully handcrafted, either by us or in partnership with local makers. We personally create a selection of our greeting cards, zipper pouches, totes, and baseball caps in our small studio in Connecticut. All t-shirt and printed greeting cards are designed by us.
To offer the most complete and joyful collection for Golden Retriever lovers, we also carefully source a limited number of items from trusted global partners, including a small selection from China. Every product- no matter where it’s made- is chosen with intention, quality, and Golden Retriever love in mind.
How do I know what size to order for apparel?
Please click HERE to view our t-shirt size chart.
Shipping & Delivery
What are your shipping options and costs?
We currently ship to addresses within the United States only. We’re happy to offer free ground shipping on orders over $39.99.
How long does it take to process and ship and order?
Orders are typically processed and shipped within 2–10 business days. Delivery times vary depending on your location relative to our Connecticut-based studio and warehouse.
Can I track my order?
Yes! Once your order is placed, you’ll receive automated updates by email (or text, depending on your preferences) as your order is processed and shipped. A detailed tracking number will be provided as soon as your order leaves our studio, so you can follow it every step of the way.
Do you ship internationally?
We do not ship internationally at this time.
Returns & Exchanges
What’s your return or exchange policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We do not accept returns on holiday-themed items. For more detailed information in returns, please click HERE.
How do I initiate a return or exchange?
To start a return, you can contact us at: info@thepupperfish.com. If your return is accepted, it is your responsibility to return the items. You may mail them back to us at: The Pupperfish™, 65 Redding Road, PO Box # 881, Georgetown, CT 06829. Items sent back to us without first requesting a return will not be refunded.
What if my item arrives damaged or incorrect?
While we take great care to ensure every order meets our quality standards, we understand that issues can occasionally happen. If your item arrives damaged or isn’t quite right, please contact us as soon as possible at info@thepupperfish.com, and we’ll be happy to make it right.
Payments & Orders
What payment methods do you accept?
We accept all forms of credit cards, Apple Pay, PayPal, and Shop Pay.
Can I cancel or edit my order after placing it?
Yes. Please contact us immediately, within 24 hours, at info@thepupperfish.com.
Do you offer gift wrapping or gift messages?
We do not offer this service at this time.
Do you sell wholesale?
We do not sell wholesale at this time, however, as we grow and evolve, we hope to be able to open up this option in the future for some of our handmade items.
Brand & Community
What is the story behind The Pupperfish™ ?
The Pupperfish™ was born from our deep love for Golden Retrievers and life with our three Goldens—Ozzy, Emma, and Mazzy. Inspired by Ozzy’s goofy “pupperfish” puppy antics and a shared passion for spreading joy, we created a place where Golden Retriever lovers can find thoughtful, happy-making gifts all in one spot.
To learn more about our story and the pups behind the brand, you can visit our full About Us page.
Do you donate to any rescues or charities?
Yes. We support Yankee Golden Retriever Rescue, and donate 1% of our proceeds to support their mission.
Do you only sell online?
At this time, yes. However, our plan is to attend local craft shows starting in the summer of 2026. Stay tuned for more details!